Privacy Policy

Your privacy is important to us.
Read through our Privacy Policy to understand how we use the personal information you provide by using our website.
If you have any questions, please contact us:
Telephone:  +44 (0) 3330 142 444

1. Why do we need your name and contact details?

1. 1 We need your name and delivery address to make sure your products are delivered safely and securely.

1. 2 We need your email and telephone number to let you know we’ve received your order and update you when it’s out for delivery.

1. 3 We need your email/ telephone number to send you product launches, promotions and offers. You may withdraw your consent for us to keep your information, at any time, by contacting us at or mailing us at: Laboratoire Biosthetique UK Ltd, The Academy, 800 Wellworthy Road, Ampress Park, Lymington, Hampshire, SO41 8JY. You can also delete your account under My La Biosthetique > Account.

1. 4 We need your name and billing/delivery addresses to make sure no one is using fraudulent information. This helps to protect you and us.

2. Why do we need your payment information?

2. 1 We need this to take payment for your order and process refunds when necessary. We take payment as soon as you place your order. We never store any payment information.

2. 2 We need your name and billing/delivery addresses to make sure no one is using fraudulent information. This helps to protect you and us.

3. Why do we keep your contact history?

To help our Customer Services Team resolve any queries or issues you may have and to make sure we’re providing the best service possible.

4. Sharing your information

We do not sell any of your personal information to any third parties, however, we do share some of your data to process and deliver your order to you (e.g. payment services and couriers) to provide the best service possible to you.

5. Marketing Emails

If you have subscribed to our newsletter, we’ll send you emails with promotions, offers, new launches and competitions. If after you opt-in you change your mind you can withdraw your consent by either clicking ‘Unsubscribe’ at the bottom of a newsletter or going to My La Biosthetique > Newsletter.

6. How long do we keep your information?

We’ll store your personal information for as long as you have an account with us. You can delete your account at any time.

7. How do we use Cookies?

Our website uses cookies to track use and allow customers to purchase from our website. These cookies do not contain or pass on any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. You are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of a customer’s Shopping Bag during the checkout process. This facility ensures that the items added to (or removed from) your Shopping Bag are accurately stated when you go to pay.

8. Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.